Questions & Answers

Unlimited Graphic Design

Is it really unlimited?

Yes. It is really unlimited. Think of Kreativli as your own personal graphic design hire. If you have a person inhouse doing graphics for you, that person will continue to create the graphic design work you need them to do. They won’t have a limit and neither do we.

How do I submit a design request?

You’ll be provided with an online portal where all your requests will be submitted.

After you submit your brief that information will immediately be routed to the team responsible for designing and uploading your graphics.

The completed graphic design work will be accessible by you to view and to download, or to request any revisions you want.

What kind of designs can you do?

If you have a very clear idea of what you want we can probably do it. We have the tools and we have the expertise. That’s a powerful combination.

Our Services page does have a breakdown of the different types of graphic design requests we can do. However, if the graphic design you need is not on that list we can very likely still do it.

Please note that there are certain types of work we do NOT do. That list is on this FAQ page.

Do you provide raw files?

You’ll have the opportunity to select this option when you submit each graphic design request. Raw files can also be requested at any point in the future because we do save this on our end anyway. So, if you don’t need the raw files immediately you can rest assured that it is available for the day you do.

What happens after payment?

Payment only happens at the end of your 7-day trial. Directly after signing up, you’ll receive an email from us with instructions on how to proceed with your first graphic design request. This same email will also include all other information related to your account.

Can I use this for all my businesses?

Absolutely. We do not limit you by brand or business. If you have a graphic design job that needs to get done, we’ll get it done. 

What don’t you do?

We do not support the following types of requests:

  • Original logos or branding
  • Video or motion graphics
  • Complex illustrations
  • Photoshop art or complex photo manipulation
  • Large InDesign projects
  • Large copy-heavy layout projects
  • Magazine layouts
  • 3D / CAD designs
  • HTML / CSS / UX / Web, Mobile, or App Design
  • Programming / Coding

Do your social media ads pass the 20% text check?

Absolutely. It’s not going to do you much good if we skip on this little detail. Not all ads have this requirement though but where it’s required it will be done.

How long will design completion take?

Each different type of graphic design task will have its own approximate completion time based on our experience.

Please take a look at our Services page to see the approximate time listed under each of the graphic design tasks you’ll be able to request from us.

Can my whole team use your service?

After signing up you’ll be able to submit your graphic design requests online. You are welcome to authorize anyone on your team to submit requests. In short, anyone you give access to will have the ability to submit graphic design requests.

I have other questions? Can we chat?

Certainly. In the link above you’ll be able to book a call with us. During this call, we will answer any questions you have.

How much work can we realistically expect in a month?

This is difficult to approximate due to the differences in the time required for each type of graphic design task.

Our Services page shows the approximate time for each type of graphic design request. That being said, we might even get your work done faster but we will never take longer than the time indicated.

Can I call someone if I need to?

You can book a call with us before you commit to a monthly subscription. We can have a chat and answer any questions you have.

After you join all graphic design tasks will need to be submitted to us online so that the details of your graphic design request is captured and sent to the team that will do the design.

Do I own the rights to my creative work?

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Do I need to sign a contract?

Our service is month-to-month. We don’t try and enforce contracts at all. At Kreativli we feel that our work should speak for itself. Therefore, if you love what we do for you then we know you’ll happily continue with your subscription. 

Do you work on weekends or holidays?

We have a fully distributed team in multiple countries. Our public holidays might not be the same as theirs. On public holidays there might very well be someone working on your designs.

Please note, however, that we do not make our employees work on weekends and public holidays. It’s 100% up to them.

That being said, we are very committed to getting your designs to you as fast as possible.

Printing & Shipping

What types of items do you print?

Please see our Services page for a nice breakdown of the items we print and ship. In short, it is most items where graphic design is required. This could be anything from business cards, flyers, posters, all the way to T-shirts, mugs, pillows, etc.

What is the cost of printing and shipping?

This will depend on various factors such as the item you want to be printed, the quantity you want to be printed and the destination you want your item or items shipped to.

We’ll always provide you with a detailed price breakdown following your request.

Do you ship worldwide?

We’ll ship to most countries but this is very much dependant on the specific item and the terms and policies of our fulfillment partners. Let us know what you need and we’ll be able to let you know if we can ship to you.

Can you ship using our brand labeling?

This is currently available on a limited number of items. We are hard at work to make this an option for all shipped products which will essentially white label our printing and shipping service.